Which are the methods to be adopted by the experts for finishing the TDS process?

She said that her staff had access to guidance on Open Government via the Department for Work and Pensions intranet and could also contact the ES Open Government Focal Point for advice and support on interpreting and applying the Code. I found that ES were justified in refusing to provide some of the information sought by Mr F under Exemption 12 of the Code.

I was critical of several aspects of the way in which ES handled this request for information but I regard their willingness to accept my recommendations, and to disclose the relevant information, as a satisfactory outcome to a partially justified complaint.

The Ombudsman’s office carried out investigations into complaints against 70 departments in 2001-02. The departments attracting most complaints were DWP and the Inland Revenue. This is hardly surprising since most people have dealings with these departments at some time or another, and the opportunities for things to go wrong are legion. This Depreciation Schedule first ever newsletter is designed to raise the level of awareness of the kind of cases the Ombudsman’s staff investigate, the lessons to be learned from their investigations and the remedies they have obtained over the last year for those whose complaints have been found to be justified.

The office of the Ombudsman was set up in 1967. Its job is to investigate complaints from members of the public, referred by MPs, that they had suffered unremedied injustice as a result of maladministration on the part of government departments or other public bodies. Most complainants want their cases examined quickly and thoroughly by an independent investigator. They want a result and, where appropriate, some form of redress for what has gone wrong.